IT Support That Grows With Your Business
Based in Nottingham, trust a local company to help with your IT support needs.
It is no coincidence that the founders of 5th Utility started their IT Careers working in IT support, helping businesses across Nottingham and the wider East Midlands area with managed IT services.
We understand the challenges organisations face when trying to maintain their IT systems alongside their core business.
When an IT problem arises, we know the impact it can have, and that all you want is quick and helpful response from a real person on the end of a phone…
5th utility offers a unique Helpdesk and IT Support solution based in the centre of Nottingham. We encourage our IT technicians to complete as many first-time fixes as possible. All members of the team who answer the support phone are technically accredited so as soon as a customer asks for help, they are in contact with an individual who can support and resolve any IT issue. We will also be well placed to recommend IT services that will help your company stay connected.
5th utility has a large support team with a wealth of knowledge across the team. We fully understand that IT just needs to work so we endeavour to provide first fixes where possible.
We undertake weekly and monthly analysis on all call reports to give our team and the customer information on recurring problems, which builds towards the IT strategy for improving the current IT infrastructure.
Our philosophy is to resolve all issues for good rather than just providing a temporary fix, only to see the issue reoccur.
At 5th Utility we are big enough to support your entire IT infrastructure but small enough to care about all our customers. The main difference between 5th Utility and other support companies is WE CARE about your business!
Save yourself time and money by choosing a local IT support provider based in Nottingham. Call us on 0115 697 8155 for free advice about your IT needs.